Overview
Miraculous Carpet Care respects your privacy. This policy explains what information we collect through our website, appointment-request forms, phone calls, emails, text messages, and cleaning services; how we use it; and the choices available to you.
Information we collect
- Contact information: name, telephone number, email address, and service address.
- Service-request information: requested services, preferred dates and times, property details, notes, and information you choose to send us.
- Communication information: emails, calls, text-message history, SMS consent status, and opt-out requests.
- Technical information: basic device, browser, IP-address, and website-usage information collected through hosting, security, and analytics tools.
- Transaction information: estimates, invoices, payment status, and service history. Payment processors may collect payment details directly under their own privacy policies.
How we use information
We use information to:
- respond to questions and appointment requests;
- prepare estimates, schedule and provide services, and maintain customer records;
- send service-related calls, emails, and text messages when permitted;
- process and document payments;
- operate, secure, and improve our website and business; and
- comply with legal obligations and protect our customers, business, and property.
How we share information
We may give service providers access to information only when reasonably necessary to operate our business—for example, website hosting, data storage, email delivery, text-message delivery, analytics, and payment processing. We may also disclose information when required by law or to protect rights, safety, and property.
We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes.
All categories of sharing described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.
Text-message privacy and choices
If you voluntarily opt in, Miraculous Carpet Care may send conversational and transactional text messages about your service request or appointments. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchasing services.
We use your mobile number and consent information only to operate this messaging program and to communicate with you as requested. See our Terms and Conditions for the complete messaging terms.
Retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may decline SMS consent and still submit an appointment request. You may ask us to correct your contact information or stop non-required communications. To stop text messages, reply STOP. We may retain limited records needed to honor an opt-out or comply with law.
Children’s privacy
Our website and services are intended for adults arranging property-cleaning services. We do not knowingly collect personal information from children under 13.
Policy changes
We may update this policy as our services or legal requirements change. The effective date above shows when the current version took effect.
Contact us
Questions about this policy can be submitted through our contact page or by calling 615-905-6292.